Case Study: St.Galler Kantonalbank improves Personal Finance Manager access with Spitch voice interface

St.Galler Kantonalbank - Customer Case Study

St.Galler Kantonalbank (SGKB) was looking to improve its customers' experience by providing easier access to deeper functions within its Personal Finance Manager (PFM) app, such as search and statistics. The bank partnered with the vendor Spitch to address this challenge.

Spitch developed and implemented a voice user interface (VUI) for the PFM app, enabling customers to use their voice to get detailed information about transactions. The solution made accessing financial data more convenient than typing on a mobile screen and provided the bank with valuable insights into customer preferences for voice technology to help them adapt to future needs.

St.Galler Kantonalbank

Falk Kohlmann

Head of Digital Banking