Case Study: Canton of Schaffhausen improves citizen service with Spitch’s AI voice bot

Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions

The Canton of Schaffhausen's Road Traffic and Shipping Authority faced a significant challenge in handling approximately 50,000 annual telephone enquiries. With limited staff capacity, they struggled to provide timely responses, which negatively impacted citizen satisfaction and placed a strain on their employees. They sought a conversational AI solution from vendor Spitch to improve accessibility during peak times and outside of standard business hours.

Spitch, in collaboration with Adnovum, implemented an AI voice bot solution delivered as a cloud service. This system automatically answers recurring questions, even understanding Swiss German dialects. The results included a major increase in customer satisfaction due to 24/7 availability, an improved employee experience as staff could focus on complex issues, and increased operational efficiency. The cloud-based SaaS solution was also a cost-effective and economical implementation for the traffic office.

Canton of Schaffhausen