Case Study: City of Kreuzlingen improves resident service with Spitch Virtual Assistant

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

The City of Kreuzlingen, a municipality in Switzerland, faced a challenge in its residents' office where a high volume of in-person, phone, and email inquiries from citizens was causing long wait times and overloading its staff. To address this, the city partnered with vendor Spitch to find a solution.

Spitch implemented a Virtual Assistant, a voice bot that automatically handles a wide range of citizen inquiries 24/7. The solution greatly improved operational efficiency by freeing up staff for more complex tasks and enhanced customer service with its ability to understand Swiss German dialects. The voice bot was deployed economically as a managed cloud service, requiring no upfront IT infrastructure investment from the city.

City of Kreuzlingen

Michael Stahl

Town Clerk