Case Study: Republic and Canton of Ticino provides 24/7 resident support with Spitch's AI Voice Assistant

Intelligent Voice Assistant Providing Services 24/7 and Improving Experience

The Traffic Section of the Republic and Canton of Ticino faced a high volume of calls, leading to long waiting times and a desire to free staff for more complex tasks. They initiated a pilot project to implement an AI virtual assistant from Spitch to improve efficiency and resident satisfaction.

Spitch, in partnership with UMB, implemented an on-premise virtual assistant that successfully handles routine inquiries. The solution operates 24/7, achieves a 90% intent recognition accuracy even in the local Ticino dialect, and significantly reduces the workload on operators. This has decreased operating costs and extended the contact center's service capabilities.

Republic and Canton of Ticino

Elia Arrigoni

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