Case Study: enercom achieves automated compliance verification and lower QC costs with Spitch

AI-based Speech Analytics for Cost-effective Compliance

enercom Luce e Gas, an electricity, gas, and energy solutions sales company in Italy, faced the challenge of manually auditing 100% of its recorded telesales calls for legal compliance, a process that was extremely labor-intensive and costly for its Quality Control department. To address this, they partnered with Spitch to implement an automated speech analytics solution for compliance management.

Spitch's solution automatically checks every call against its required script, flagging non-compliant sections for review. This allowed enercom to verify 100% of verbal orders by the next business day. The results included a dramatically reduced workload and cost for the quality team, a lower risk of compliance errors, and a easily measurable return on investment as staff were freed from routine tasks.

enercom

Angelo Asciano

Customer Operation and Innovation Director