Case Study: HPM achieves reliable, flexible workplace operations with SPIRIT/21

HPM supports 4,500 employees with SPIRIT/21’s workplace operations and Azure Virtual Desktop

The customer, HPM, a family-run group of over 160 craft businesses, faced the challenge of managing a mature and highly diverse IT and workplace landscape. They needed to ensure stable operations while flexibly supporting a wide variety of devices and individual requirements, all while building internal support expertise. To address this, they partnered with vendor SPIRIT/21 for workplace environment solutions.

SPIRIT/21 implemented a solution providing operational management and 2nd-level support for Fat Clients and Azure Virtual Desktop. The vendor delivered custom configurations and developed tailored policies for specific use cases, such as a specialized Windows 10 configuration and a device-dependent VPN rollout. This partnership provided HPM with operational stability, flexibility, and quick response times, fostering a collaborative and trusting relationship that serves as a foundation for the sustainable evolution of their workplace environment.

HPM