Case Study: a major telecommunications services provider achieves daily network-wide performance visibility with Spirent Automation Solutions

Spirent Automation Solution - Performance Testing for Increased Visibility

A major telecommunications services provider was facing constant customer complaints regarding the quality of its WiMAX, ADSL, and LTE services. Lacking the visibility to diagnose network-wide Quality of Service (QoS) and Quality of Experience (QoE) issues, the provider found it cost-prohibitive to manually test its many remote locations. Spirent Communications was engaged to provide a performance testing solution to address these challenges.

Spirent implemented a comprehensive, automated testing solution utilizing Spirent TestCenter Virtual, Spirent Avalanche Virtual, and Spirent iTest software. This included deploying mini-PCs across 20 sites and a centralized dashboard for reporting. The results were significant: the provider moved from having no network-wide testing to conducting daily automated KPI tests. This led to accelerated troubleshooting, rapid issue resolution, and a substantial increase in customer satisfaction, all facilitated by Spirent's solution.