Case Study: Telkom reduces Oracle support costs with Spinnaker Support

Telkom cuts Oracle support costs by more than 50% with Spinnaker Support

Telkom, a South African telecommunications leader, faced rising Oracle support costs that were limiting its ability to fund digital transformation. The challenge for Group Chief Digital Officer Selom Makaou was to reduce these significant IT expenses without introducing operational risk or disrupting the critical systems still running the business. To address this, Telkom turned to third-party maintenance from Spinnaker Support.

Spinnaker Support provided maintenance for key Oracle applications, delivering 24/7 break-fix support and valuable advisory services. The solution integrated seamlessly with Telkom's internal teams and its system integrator. As a result, Telkom reduced its support costs by more than half. These substantial savings created the financial headroom needed to invest in future digital solutions, all while receiving a service quality that exceeded expectations.

Telkom