Case Study: Starkey Hearing Technologies takes control of Oracle support and cloud migration with Spinnaker Support

Starkey Hearing Technologies extends Oracle EBS 12.1.3 support for years with Spinnaker Support

Starkey Hearing Technologies, a global hearing aid company, faced the challenge of needing ongoing support for its highly customized on-premises Oracle E-Business Suite (EBS) system during a multi-year migration to the cloud. They required a trusted partner for day-to-day maintenance and to support customizations, as Oracle does not support such environments. Starkey partnered with Spinnaker Support for its third-party Oracle support services.

Spinnaker Support immediately resolved a critical issue, building trust and becoming an extension of Starkey's IT team. The vendor provided personalized support that embraced the custom environment, maintained business continuity, and freed up Starkey's internal team to focus on high-value projects. As a result, Starkey confidently continued its phased migration to the Oracle Cloud, extending the life of its legacy EBS system for several extra years with top-tier support from Spinnaker until the journey is complete.

Starkey Hearing Technologies