Case Study: Specsavers transforms Oracle support and reduces IT bottlenecks with Spinnaker Support

Specsavers resolves 90+ aged service requests with Spinnaker Support

Specsavers, a global leader in vision and hearing care, faced challenges with their Oracle support including persistent service backlogs, security concerns, and slow issue resolution that hindered their critical supply chain operations. To cut costs without sacrificing quality, they sought a new partner and chose Spinnaker Support for third-party Oracle maintenance.

Spinnaker Support delivered a seamless transition and tailored IT support. Their team resolved over 90 aged service requests, implemented proactive security measures, and provided faster, more effective support. This partnership allowed Specsavers to reduce support costs and reinvest savings into innovative customer-facing technologies, leading to operational improvements and enhanced customer satisfaction.

Specsavers