Case Study: a national telecommunications provider achieves IT stability and lower support costs with Spinnaker Support

National Telecommunications Provider cuts support costs and regains IT roadmap control with Spinnaker Support

A national telecommunications provider in Europe was facing rising support costs and declining service quality for its SAP, Oracle, and VMware environments. Pressured by vendors to follow aggressive upgrade paths, their internal teams were stretched thin and needed to regain control. They engaged Spinnaker Support for third-party support.

Spinnaker Support provided a partnership-focused approach, stabilizing the systems without forced upgrades. This resulted in reduced support costs and improved service quality. The client regained control of their IT roadmap, freeing internal teams to focus on higher-value initiatives. Spinnaker's expert support was demonstrated when they resolved a serious vCenter issue at no additional cost.