Case Study: Merichem Company cuts Oracle EBS support costs with Spinnaker Support

Merichem Company cuts Oracle support fees by 60% with Spinnaker Support

Merichem Company, a chemical manufacturer, faced rising costs and dissatisfaction with Oracle's support for its E-Business Suite 12.1.3 environment. Challenges included an inflexible pricing structure, slow and unresponsive service, and limited future ROI. Seeking to reduce its IT budget and improve support quality, Merichem turned to third-party vendor Spinnaker Support for its Oracle application needs.

Spinnaker Support implemented a comprehensive support solution, providing a senior team of engineers, full security protection, and tax updates. This resulted in significant cost savings of nearly 60% on annual support fees. The vendor also helped Merichem implement multiple operational efficiencies and provided superior support, with the customer reporting no plans to return to Oracle.

Merichem Company