Case Study: Lexmark achieves faster, lower-cost Siebel and ATG support with Spinnaker Support

Lexmark cuts Oracle support costs and gets 2-minute response times with Spinnaker Support

Lexmark, a global imaging solutions company, faced high costs and inadequate support for its heavily customized Oracle Siebel and ATG systems. Their IT team needed a partner with deep expertise in these products to maintain operations during a planned migration away from Oracle, while also addressing slow response times and a lack of direct engineering access.

Spinnaker Support provided third-party support for Siebel and ATG, delivering responsive break/fix service, custom code support, and expert guidance. Lexmark achieved significant annual savings, which were reinvested into IT initiatives, and praised Spinnaker Support for its rapid response times and ability to resolve long-standing issues. The partnership proved successful, leading to a contract renewal in 2019.

Lexmark