Spinnaker Support
49 Case Studies
A Spinnaker Support Case Study
Layne Christensen Company, a construction and drilling firm, faced significant pressure to reduce its IT costs by 15% while its annual JD Edwards software maintenance fees from Oracle were steadily increasing. After failed negotiations with Oracle for cost concessions and receiving poor support responses, Vice President of IT Sherry Hunyadi sought a third-party alternative. She turned to Spinnaker Support for JD Edwards support and technical CNC managed services.
Spinnaker Support implemented a solution featuring a dedicated support team and a flexible contract. The results were immediate, with Layne Christensen reporting savings of over 60% on maintenance fees. The superior, high-touch support from Spinnaker Support enabled operational efficiencies and allowed the internal IT team to focus on strategic projects. The partnership proved so successful that after Layne was acquired by Granite Construction, Granite also chose to become a Spinnaker Support customer.