Case Study: a large U.S. customer reduces Oracle support costs and boosts flexibility with Spinnaker Support

Large U.S. Customer cuts Oracle support fees by over 60% with Spinnaker Support

A large U.S. customer in the engineering and scientific services industry, with nearly $3 billion in annual revenue, was facing declining value from its Oracle Siebel CRM investment. While Oracle support costs were drastically increasing year over year, the level of support was decreasing. The company sought an alternative support strategy that would deliver all necessary services at a more aligned cost structure and work effectively with their offshore IT service provider. They turned to Spinnaker Support for a solution.

Spinnaker Support provided third-party support for the company's Siebel, OBIEE, and Oracle Enterprise Search tools, delivering a multi-year agreement that resulted in savings of over 60% off previous Oracle support fees. The solution included an assigned Account Support Lead and a named team of engineers with specific expertise. The measurable impact allowed the company to reallocate significant support funds to other strategic IT initiatives and R&D, helping them remain on the leading edge of innovation. Spinnaker Support also successfully assisted with key system integrations and an upgrade from Siebel IP2013 to IP2015.