Case Study: a large Australian water utility achieves greater stability and lower support costs with Spinnaker Support

Large Australian Water Utility reduces support costs and speeds issue resolution with Spinnaker Support

A large Australian water utility faced challenges with its existing managed services model, which lacked the technical depth and responsiveness needed for its complex, highly customized Oracle environment and middleware. Key issues included limited expertise in specialized technologies, delayed responses to critical issues, and reliance on inefficient security tools. Seeking a partner with deep Oracle E-Business Suite knowledge, the utility engaged Spinnaker Support for application managed services and database security support.

Spinnaker Support implemented a purpose-built service model featuring a dedicated on-site delivery lead and remote, on-demand subject matter experts. This solution provided the utility with faster issue resolution, higher service quality, and significantly increased technical expertise. The results included improved operational confidence, reduced costs from eliminating unnecessary third-party tools, and a more efficient use of internal IT resources, empowering the utility to focus on strategic initiatives.