Case Study: a health insurance company saves 59% on Oracle support with Spinnaker Support

Health Insurance Company cuts Oracle support fees by 59% with Spinnaker Support

A health insurance company faced a major crisis when its critical Oracle database environment suffered a week-long outage. Their previous managed services provider lacked accountability and could not resolve the issue. The company, with limited in-house expertise and plans to eventually migrate away from Oracle, needed emergency assistance and a reliable long-term partner. They contacted Spinnaker Support for urgent Oracle database and technology support.

Spinnaker Support immediately resolved the outage and provided a permanent fix, leading the customer to adopt their full Oracle managed services. Later, they also implemented Spinnaker Support's third-party support, replacing Oracle's annual maintenance. This consolidated solution provided 24/7 monitoring, expert support, and immediate cost savings. The health insurance company saved 59% on support fees, gained higher quality service, and applied the savings to fund regulatory projects.