Case Study: a global manufacturing leader achieves 71% SAP support cost reduction with Spinnaker Support

Global Manufacturer cuts SAP support costs by 71% with Spinnaker Support

A global manufacturing leader and one of the world's top plastics producers faced rising SAP support costs and pressure to modernize its complex, highly customized SAP ECC environment. The company needed to reduce spend while ensuring stability and sought a partner to escape SAP’s forced march to RISE, preserving its flexibility to modernize on its own timeline. They partnered with Spinnaker Support for third-party SAP maintenance support.

Spinnaker Support provided immediate financial relief and improved service quality, quickly resolving backlog issues and stabilizing the SAP environment. This allowed the customer's internal IT teams to focus on strategic initiatives. As a result, the organization reduced its SAP support costs by 71% within the first year, while also improving security and operational stability. The strength of the solution led to a renewal and an expansion of the partnership with Spinnaker Support.