Case Study: Exela Technologies achieves 60% SAP support savings with Spinnaker Support

Exela Technologies cuts SAP support costs by 60% with Spinnaker Support

Exela Technologies, a global leader in business process automation, faced a challenge when management mandated a reduction in steep SAP support costs following a staff reduction. Their mature and stable SAP ECC6 system required reliable support, but they needed more responsive service and quicker issue resolution than they were receiving. This led them to seek a third-party support vendor.

Spinnaker Support was selected to provide third-party SAP support and consulting. The solution delivered immediate hard cost savings of 60% compared to previous annual SAP fees. Exela Technologies gained a dedicated team of senior engineers and highly responsive 24/7 support, with guaranteed rapid response times. Spinnaker Support also successfully assisted with critical projects, including a hardware migration and a move to a virtual server environment, ensuring smooth ongoing operations.

Exela Technologies