Case Study: APAC Bank reduces Oracle support costs by 65% with Spinnaker Support

APAC Bank cuts Oracle support costs by 65% with Spinnaker Support

APAC Bank, one of the four major banks in the APAC region, was facing rising Oracle support costs and a growing backlog of deferred upgrades. As a regulated financial institution, they also needed to ensure their security and compliance obligations under PCI DSS and APRA guidance were met. The bank partnered with Spinnaker Support for third-party Oracle support to contain costs and stabilize its environment.

Spinnaker Support provided comprehensive Oracle support, including break/fix services and security assessments, and placed a dedicated on-site DBA within the bank's team. This solution reduced the bank's Oracle support costs by 65% and avoided tens of millions in potential upgrade project spend. The bank maintained its security and compliance posture and was able to redirect savings toward digital transformation initiatives.