Case Study: PA Housing improves customer service with Spinify

PA Housing boosts answered calls to 90% with Spinify

PA Housing, a provider of housing solutions, faced a challenge with their call center performance, achieving only a 60% answered call rate which was insufficient for their customers. To address this, they implemented Spinify's gamification platform to improve staff engagement and transparency.

Using Spinify, the team introduced friendly competition through leaderboards and games. This solution led to a dramatic improvement, increasing their call answer rate to 90% and reducing answer times to under five minutes. Emails were also answered within one day instead of three. The measurable impact included a major boost in staff motivation and customer service, with PA Housing crediting Spinify for helping them solve their business problem.

PA Housing