Case Study: Public Services Ombudsman for Wales achieves a more professional, accessible digital presence with Spindogs

Public Services Ombudsman for Wales launches a bilingual WordPress site with Spindogs

The Public Services Ombudsman for Wales, an independent body investigating complaints about public services, needed to refresh its outdated website to enhance its professional image and improve accessibility. They engaged the vendor Spindogs to create a clearly laid out, secure, and easy-to-navigate WordPress site that would serve their wide range of stakeholders.

Spindogs built a bilingual WordPress website featuring an intuitive design and key functionalities including a postcode lookup for complaint forms, an investigations module, and a multi-step job application form. The solution provided by Spindogs ensured the website was fully accessible and compliant with equality legislation, successfully reflecting the organization's professional standing and making its services easier for the public to use.

Public Services Ombudsman for Wales