Case Study: HairClub improves performance management with Spider Strategies

Spider Impact Enables HairClub To Get Personal With Performance

HairClub, a retail company with 1,375 employees, 600K+ clients, and 117 locations, wanted to improve business performance by aligning teams around its strategy and better measuring how each employee contributed to client success. Chris Hamrick, the company’s VP and Chief Strategy Officer, looked for a way to automate a balanced scorecard approach and chose Spider Strategies and its Spider Impact balanced scorecard software.

Spider Strategies helped HairClub implement Spider Impact through a free trial, Jump Start package, training videos, and a rollout that began with five licenses and expanded to 120 total users in management. HairClub built center-level scorecards across the organization, added dashboards, customer surveys, and Net Promoter scores, and gained clearer visibility into performance across locations, making it easier to identify underperforming centers, improve coaching, and strengthen business metrics and employee alignment.

HairClub

Chris Hamrick

Vice President and Chief Strategy Officer