Case Study: Farmers Branch creates a data-driven culture with Spider Impact from Spider Strategies

How the city of Farmers Branch, TX, uses balanced scorecard software from Spider Strategies to create a data-driven culture

Farmers Branch, TX, used Spider Strategies’ Spider Impact balanced scorecard software to turn a previously fragmented, paper-heavy approach to performance data into a more strategic, data-driven culture. The city needed a better way to align metrics with organizational goals, communicate its story to residents, and make data useful for decision-making and public transparency.

Spider Strategies implemented Spider Impact across all city departments, with quick setup support and a trial that let the city start fresh with its data. The result was public-facing performance dashboards, faster monthly data management, and better resource allocation decisions; the city also reported that issues were resolved quickly with Spider Strategies’ support. Farmers Branch earned ICMA’s top-tier “Excellence” rank in performance management and became one of only three cities in Texas to receive that recognition.

Farmers Branch

Ben Williamson

Assistant City Manager