Case Study: Carson City Sheriff’s Office improves strategy, transparency, and staffing decisions with Spider Strategies’ Spider Impact

How the Carson City Sheriff’s Office uses KPI software from Spider Strategies to make its most important decisions

Carson City Sheriff’s Office needed a better way to manage and use years of manually collected performance data to support strategic planning, improve decision-making, and increase transparency. After its previous strategy tool was phased out, the office turned to Spider Strategies and its Spider Impact KPI software to find a more flexible solution that could handle hundreds of measures, support trend analysis, and align with its existing performance management approach.

With Spider Strategies’ Spider Impact, the Sheriff’s Office uploaded 10 years of data, built dashboards and reports, and made performance information available internally and to the public. The solution helped the office spot trends faster, understand cause and effect, automate strategy tracking, and improve staffing and budgeting decisions, including identifying that 92% of hours were spent on essential community duties.

Carson City Sheriff’s Office

Ken Furlong

Carson City Sheriff’s Office