Case Study: Kanro reduces resale fraud by 50% with Spider AF

How Kanro Reduced Resale Fraud by 50% with Spider AF

Kanro, a long-established Japanese confectionery brand, was struggling with resale abuse on its e-commerce site as fraudsters created multiple accounts and bought popular products in bulk for resale. The manual review process for thousands of daily orders was exhausting, error-prone, and risky, and Kanro turned to Spider AF’s resale protection tool to help address the issue.

Using Spider AF’s resale protection and dashboard, Kanro automated detection of suspicious orders and improved visibility into resale trends and valid versus invalid conversions. Within two months, Spider AF helped cut fraudulent cancellations by 50%, sharply reduced fraudulent orders, deterred resale buyers, and contributed to more positive customer reviews and stronger customer trust.

Kanro