Case Study: Novatel Wireless achieves seamless, secure hotspot management across 20+ device generations with SpiceFactory

Novatel Wireless unifies 20+ MiFi device generations with SpiceFactory

Novatel Wireless, a telecom company, faced the challenge of staying competitive as smartphones added hotspot functionality. They had over 20 different generations of MiFi devices, each with unique APIs, creating a fragmented user experience and major security risks as users rarely changed default passwords. They engaged SpiceFactory to build a unified mobile app to solve these problems.

SpiceFactory developed an extensible communication library that abstracted away the device-specific APIs, allowing a single iOS and Android app to work across all hardware. The solution provided a simple interface for casual users and advanced controls for power users, while a guided setup ensured 100% of devices were properly secured. For Novatel Wireless, SpiceFactory's implementation significantly reduced development and maintenance costs, provided a competitive advantage with a premium app experience, and lowered customer support volume.

Novatel Wireless