Case Study: Monat achieves faster resolutions and improved call-center efficiency with SpiceCSM

Monat - Customer Case Study

Monat, a global skin and hair care company, needed to modernize its customer support to handle interactions across international consultants and reduce average handle time. They partnered with SpiceCSM to deploy the SpiceX Direct Sales Hub—leveraging CRM, a Unified User Interface (UUI), workflow engine, automation and analytics—to provide agents a single interface to access disparate systems and streamline case handling.

SpiceCSM implemented data orchestration, UUI-driven case management and custom reporting so teams could collaborate while viewing only role-relevant information. The solution increased the number of requests handled per day, improved resolution speed and data integrity, boosted transparency across departments, and simplified onboarding and training through automated workflows and measurable reports.

Monat