Case Study: Leading Dental Health Care Provider achieves a unified, automated patient-engagement platform with SpiceCSM

Leading Dental Health Care Provider - Customer Case Study

Leading Dental Health Care Provider was operating with largely manual, fragmented patient engagement processes and needed a future-proof, HIPAA-compliant solution. They engaged SpiceCSM to deploy a unified patient-engagement platform integrated with Dentrix, NICE inContact telephony and Textel SMS to modernize outreach and patient management.

SpiceCSM implemented a unified UI with integrations to Dentrix, NICE inContact and Textel, automated patient-list creation based on profiles, and removed many manual workflows. As a result, SpiceCSM transformed operations into a single platform that streamlines communications, automates mission‑critical tasks and improves the overall patient experience.