Case Study: RUAG achieves faster remote support and greater efficiency with Sphere

Empowering Innovation in Defense Equipment Services

RUAG, a key technology partner for the Swiss Armed Forces, faced challenges in efficiently maintaining and repairing complex defense equipment like military aircraft and vehicles. They sought to speed up production and maintenance processes, reduce the need for onsite travel for troubleshooting, and find a solution that could securely handle classified data. To address this, they partnered with vendor Sphere and its next-gen extended reality (XR) application.

The solution implemented by Sphere was an immersive collaboration tool tailored for on-premise use with classified data. It combined remote support and hands-free digital instructions into one application. The platform was praised for its intuitiveness and modern interface by RUAG's workforce. Though specific metrics are not provided, the partnership with Sphere is propelling RUAG toward greater efficiency, cost reduction, and an enhanced customer service experience.

RUAG

Christian Janssen

Streamlead XR Applied Innovations