Case Study: a mid-sized e-commerce retailer cuts delivery costs with Sphere Partners' cost analytics platform

Mid-sized E-commerce Retailer cuts delivery costs by 20% with Sphere Partners

A mid-sized e-commerce retailer was struggling with unpredictable delivery costs and a lack of visibility into the inefficiencies within its first-mile and last-mile operations. Partnering with Sphere Partners, the retailer deployed a cost analytics platform to gain clarity on its mixed fleet of couriers, vans, EVs, and e-bikes.

Sphere built a cost analytics engine that integrated data, mapped cost drivers, and ran simulations. This provided the retailer with per-order cost predictions, identified areas of waste like idle time, and delivered clear ROI projections for future investments. The solution gave the company the end-to-end visibility needed to reduce waste, stabilize expenses, and make smart, data-driven decisions for its delivery network.