Case Study: Ascentia reduces customer service costs with Sphere Partners' intelligent automation

Ascentia cuts Customer Order Service team by 60% with Sphere Partners

Ascentia, a home manufacturing company, faced the challenge of reducing operational costs within its customer service department, specifically aiming to decrease the size of its Customer Order Team without disrupting existing order processing methods. To achieve this, they partnered with Sphere Partners, who employed an Intelligent Automation solution to streamline their operations.

Sphere implemented a tailored Intelligent Robotic Process Automation (iRPA) solution through a structured three-phase approach involving design workshops, solution design, and implementation. This resulted in a 60% reduction in the Customer Order Service team, with the return on investment realized within six months. Sphere's solution successfully maintained high levels of efficiency and accuracy despite the significant staff reduction.