Case Study: ACME-Payments Improves OKRs and Drives Growth with Sphere Partners

ACME-Payments improves NPS from 15% to 35% with Sphere Partners

ACME-Payments, a mid-market B2C fintech platform, sought to accelerate its growth by implementing an Objectives and Key Results (OKR) framework but faced significant challenges. The company, advised by Sphere Partners, had too many unmeasurable company-level OKRs that were not written in business terms and lacked functional departmental OKRs, which led to missed crucial features and delayed product adoption.

Sphere Partners' tech executive advisory team provided solutions that included refocusing on a smaller set of impactful and measurable OKRs, implementing functional OKRs for departmental accountability, and rewriting goals to include quantifiable business terms and stretch targets. As a result, ACME-Payments' executive team learned from its mistakes, improved its OKR process, and took the company to new heights in 2022 after achieving very little with the framework the previous year.