Case Study: Quick Service Restaurant boosts visit frequency with Spendgo

Quick Service Restaurant - Customer Case Study

Quick Service Restaurant worked with Spendgo to solve a common QSR challenge: increasing customer visit frequency in a highly competitive market. With most traffic coming from in-store and some online ordering, the brand needed a multi-channel engagement approach that could drive more repeat visits while fitting a fast service environment.

Spendgo implemented a loyalty and engagement solution integrated with the restaurant’s POS and online order-ahead providers, using transaction data to power targeted offers, birthday rewards, and bonus point campaigns. The results were strong: Spendgo helped deliver a 30% year-over-year lift in visit frequency, with 92% of customers redeeming rewards before they expired, effectively doubling the initial goal of one additional visit per year.