Case Study: Echo (digital pharmacy) achieves 80% monthly time savings with Spendesk

How Echo upgraded its whole spending structure with Spendesk

Echo is a UK digital pharmacy (formerly LloydsDirect) serving NHS patients via a mobile app. Facing fragmented, manual spend processes—slow month‑end reconciliation, hard‑to‑track subscription payments, and remote‑work purchasing challenges—Echo sought a mobile-friendly, all‑in‑one solution and selected Spendesk to centralize expenses, online subscriptions and company cards with native Xero integration.

Spendesk rolled out its spend‑management platform, tracked Spendesk cards and allowances, automated receipt chasing, and synced transactions instantly to Xero. The result: Echo automated previously manual workflows, sped up month‑end closes, reconciled subscription payments in real time, avoided new hires despite rapid growth, and cut finance team time spent on transactions by 80% per month.

Echo

Connie Cha

Finance Director