Case Study: Queen’s University achieves real-time rental ticketing visibility with Spektrix

Queen’s University processes $48,500 in rental ticketing with Spektrix

The Isabel Bader Centre for the Performing Arts at Queen’s University faced a fragmented patron experience and operational challenges because rental companies used their own various ticketing platforms. This approach made it difficult for audiences to navigate events and prevented the venue from gaining a unified view of its rental audience data. To address this, they partnered with Spektrix to implement its centralized ticketing service.

By moving rental ticketing to the Spektrix system, The Isabel provided a consistent booking experience for patrons and gave rental companies real-time visibility into sales through promoter logins. This solution recovered staff time, improved patron satisfaction, and unlocked new revenue, processing $48,500 in gross rental sales in a single quarter. The centralized data also helps rental clients understand and grow their audiences.

Queen’s University