Case Study: Opera Holland Park improves accessibility and inclusive audience booking with Spektrix

Inspired by a Spektrix workshop, three members of the Opera Holland Park team decided to put accessibility high on the agenda

Opera Holland Park, an opera company, sought to improve accessibility for its audience members, particularly those with disabilities. They were challenged by their outdoor venue's physical limitations and an outdated booking system that required patrons to call the box office for accessible seating. Inspired by a workshop from their vendor, Spektrix, the company made enhancing accessibility a key priority.

Spektrix provided the platform and consultancy that enabled Opera Holland Park to implement a new online solution. This allowed customers to self-identify their access needs, automatically receive discounted tickets, and select appropriate seats from a detailed online plan. The results included a more intuitive and personal booking experience for patrons and a significant operational benefit for the team. While specific metrics are not provided, the solution successfully welcomed a wider range of audiences, including families who could now enjoy experiences together they previously thought impossible.

Opera Holland Park

Chloe Bridgen

Head of Marketing