Case Study: Cygnet Law achieves greater office efficiency with SpeechWrite Digital

Cygnet Law - Customer Case Study

Cygnet Law, a Redcar-based legal firm, needed to replace its slow, outdated dictation process built around audio recorders, cassettes and transcribers. The system was inefficient, tapes were often broken or unidentifiable, and transcription work could not be shared evenly across the secretarial team. SpeechWrite Digital reviewed the firm’s setup and recommended a digital dictation solution using Philips SpeechExec Pro.

SpeechWrite Digital installed Philips SpeechMike USB digital recorders for Cygnet Law’s 14 fee-earners, alongside SpeechExec Pro workflow management software. The new system improved whole-office efficiency, delivered crystal clear sound quality, made file generation easier, and allowed tasks to be routed department-wide rather than tied to one secretary, maximising clerical resources and balancing workload more effectively.

Cygnet Law

Lisa Smith

Practice Manager