Case Study: Prosodica improves caller experiences with Speechmatics speech-to-text

Prosodica delivers accurate speech analytics across 56+ languages with Speechmatics

Prosodica, a subsidiary of Vail Systems and a provider of voice analysis technology, faced the challenge of helping contact centers unlock valuable insights from vast amounts of call recordings. Their goal was to improve customer experiences and operational efficiency without the need for manual call reviews. To achieve this, Prosodica integrated its analytics platform with speech recognition technology from Speechmatics.

The solution utilized Speechmatics' Global English language pack and its customer-hosted speech-to-text product to automatically transcribe calls with high accuracy across various accents and dialects. This integration provided Prosodica's customers with quality, automated speech analytics, enabling them to extract meaningful insights at scale while maintaining strict security and compliance standards through Speechmatics' technology.

Prosodica