Case Study: Liquid Voice enhances customer experience and call analytics with Speechmatics ASR technology

Liquid Voice improves contact center search across 56+ languages with Speechmatics

Liquid Voice, a leading provider of interaction recording and analytics, faced the challenge of enhancing customer experience in contact centers. Traditional automated systems were cost-effective but limited in understanding customer tone, while human agents often lacked the necessary skills or authority. To address this, they sought a high-quality automatic speech recognition (ASR) solution to integrate with their platform.

Liquid Voice integrated Speechmatics' ASR technology into their solution. This provided accurate speech-to-text transcription, enabling recordings to be searched by any word or phrase for insights into compliance, quality, and disputes. The partnership with Speechmatics allowed Liquid Voice to launch a ground-breaking service, revolutionizing how contact centers use speech technology to improve customer satisfaction and gain detailed contextual insights.

Liquid Voice