Case Study: Liquid Voice achieves fast, accurate searchable transcriptions and improved customer insights with Speechmatics

Liquid Voice - Customer Case Study

Liquid Voice, a provider of interaction recording, quality management and analytics for contact centres and enterprises, needed high‑quality automatic speech‑to‑text transcription to make recorded interactions searchable, support compliance and improve customer experience. After testing available ASR solutions, Liquid Voice selected Speechmatics for its superior quality, price, accuracy and speed and to integrate ASR into the Liquid Voice platform.

Liquid Voice integrated Speechmatics’ ASR technology to deliver full‑text transcriptions that make recordings searchable for any word or phrase, with results returned in seconds, ranked by relevance and shown as highlighted text summaries. The Speechmatics integration increased content discoverability and contextual insight across channels, delivered “the highest levels of accuracy” in testing, sped up search and reporting, and helped customers meet GDPR and other compliance requirements.

Liquid Voice

Andrew Barrett

Technical Director