Case Study: Ai‑Media achieves accurate, accessible multilingual video captioning with Speechmatics

Ai-Media - Customer Case Study

Ai‑Media, a global provider of captioning and transcription services, faced the challenge of delivering consistently accurate, easy‑to‑read captions for live broadcasts and recorded video across many languages and accents to meet growing demand from both deaf or hard‑of‑hearing viewers and the general audience (the BBC found 80% of closed‑caption users had no hearing loss and 70% said captions boosted comprehension). To solve this, Ai‑Media integrated Speechmatics’ any‑context speech recognition engine into its workflow to provide the speech‑to‑text output that feeds its captioning processes.

Speechmatics’ ASR — including its Global English package and strong models for Spanish, French, Korean, Mandarin, Japanese, Malay and Nordic languages — processes pre‑recorded audio with machine learning, and Ai‑Media applies proprietary QC, editing and line‑breaking to produce polished captions. The Speechmatics integration enables Ai‑Media to deliver fast, accurate multilingual captions and transcriptions at scale, improving accessibility and comprehension for viewers worldwide while maintaining high accuracy and natural caption flow.

Ai-Media