Case Study: Le Méridien Tampa achieves efficient call routing and an on-brand caller experience with Spectrio

Le Méridien Tampa - Customer Case Study

Le Méridien Tampa, a Marriott hotel in downtown Tampa, faced the challenge of managing hundreds of calls a day while ensuring callers were routed to the right person and experienced the same on-brand service guests enjoy in the hotel. Director of Sales Michael Falconer engaged Spectrio to provide an On-Hold Messaging and call-handling solution to optimize hold time and preserve the Le Méridien brand over the phone.

Spectrio worked with Le Méridien’s corporate office to select custom voice talent, produce scripts, and choose music that matched the brand, and implemented an efficient answering and routing process. The result: clearer, on-brand caller experiences and improved call routing; the hotel has seen year-over-year revenue growth since opening, which Michael attributes in part to Spectrio’s solution.

Le Méridien Tampa

Michael Falconer

Director of Sales