Case Study: Jiffy Lube International, Inc. enhances customer experience and boosts sales with Spectrio digital signage and call handling

Jiffy Lube reaches 24 million customers a year with Spectrio

Jiffy Lube International, Inc., a large franchised service center system, partnered with Spectrio to enhance its customer communications. The challenge was to improve the customer experience both on the phone and in the service waiting areas while effectively promoting services and reinforcing the brand.

Spectrio implemented its VideoCast digital signage solution and provided custom call handling systems with on-hold messages. The solution included branded content that interrupted live TV feeds to promote services, along with features like a custom ticker displaying time and temperature. According to franchisees, Spectrio's solution resulted in a more professional in-store experience, immediately noticed by customers, and assisted in increasing sales and effectively up-selling services.

Jiffy Lube International, Inc.