Case Study: Cornwall Community Hospital achieves faster patient care and improved communications with SpectraLink PIVOT

Cornwall Community Hospital - Customer Case Study

Cornwall Community Hospital, a 143‑bed facility in Cornwall, Ontario, faced rising demands for porter requests, room updates and housekeeping communication as it expanded its campus. To address durability, battery life and reliable in‑building voice quality for long staff shifts, Cornwall turned to SpectraLink and deployed the purpose‑built WorkSmart device PIVOT™.

SpectraLink implemented PIVOT with its VQO (Voice Quality Optimization) over the hospital’s Wi‑Fi, enabling real‑time calls, secure texts and emails that cut the need for staff to walk across the campus for updates. As a result, Cornwall reported faster bed turnaround, significantly reduced patient wait times, higher patient and employee satisfaction, fewer IT voice/Wi‑Fi issues and full‑shift battery life for clinicians — benefits the hospital plans to expand further with SpectraLink.

Cornwall Community Hospital

Darin Merriman

United Communications Specialist