Case Study: aquatherm achieves fully integrated DECT telephony with Spectralink and Microsoft Teams Phone

Aquatherm saves over €3,000 a year with SpectraLink and Microsoft Teams Phone

aquatherm, a world-leading manufacturer of plastic piping systems, faced the challenge of integrating its warehouse and production staff using legacy DECT phones into its new Microsoft Teams Phone environment. Their initial solution using an SBC server was limited and caused issues like unanswered calls. To fully unify communications, they partnered with vendor SpectraLink, which offered direct IP-DECT integration for Microsoft Teams.

The solution implemented by SpectraLink, with integration support from partner IANT, provided direct DECT telephony integration within Microsoft Teams Phone, eliminating the need for the problematic SBC server. This allowed deskless workers to join the same voice community as office staff with full functionality. The pilot deployment was quick and smooth, with about 25 DECT terminals running flawlessly. SpectraLink's solution is projected to save over €3,000 annually in license and maintenance costs once the legacy system is fully retired.

Aquatherm