Case Study: Tombola improves password security and account availability with Specops

Tombola - Customer Case Study

Tombola, a UK online bingo community and PCI DSS Level 1 merchant, needed to improve network password security and account availability after a penetration test exposed weaknesses in password strength and management. To address this, Tombola chose Specops Password Policy and Specops uReset to support stronger authentication practices and self-service account access.

With Specops Password Policy, Tombola added dictionary-based password blocking, passphrase support, and tailored policies for different user groups, including stricter rules for privileged accounts. Using Specops uReset, the company enabled self-service password resets and account unlocks with layered identity verification, helping reduce helpdesk requests, improve 24/7 account availability, and strengthen overall security, though no specific numerical impact was reported.

Tombola

Tom Blackburn

Jr. Operational Support Engineer