Case Study: Norden Machinery achieves self-service account access and fewer helpdesk tickets with Specops uReset

Norden Machinery cuts helpdesk tickets and achieves near-full enrollment with Specops uReset

Norden Machinery, a Sweden-based manufacturer of tube filling systems, faced a challenge supporting its global employees across different time zones. When workers were locked out of their accounts outside Swedish business hours, they had to wait until the next day for helpdesk support, leading to lost productivity. As a temporary and insecure fix, they used a "password never expires" policy. To solve this, they turned to Specops and implemented its uReset solution.

Specops uReset provided a user-friendly, self-service password reset tool that allowed Norden Machinery employees to regain access to their accounts from anywhere at any time. The solution supported a wide range of identity providers and was quickly adopted by the workforce. The result was a considerable decrease in helpdesk tickets and a quick return on investment for Norden Machinery, eliminating seasonal peaks in password reset requests and significantly improving productivity.

Norden Machinery