Case Study: Montgomery County Community College reduces helpdesk costs with Specops uReset

College addresses enrollment and security challenges with uReset

Montgomery County Community College, a higher education institution in the United States, was struggling with an outdated self-service password reset process that created security concerns and failed to meet student expectations. The college wanted to increase enrollment in the reset system and reduce outsourced helpdesk costs, especially since many students were not enrolling or were forgetting their security-question answers.

To address this, Montgomery County Community College implemented Specops uReset from Specops, chosen for its SaaS delivery, mobile access, built-in helpdesk features, flexible multi-factor authentication, and native Active Directory integration. Using mobile numbers for pre-enrollment, the college enrolled more than 9,000 students before the fall semester, eliminated over 150 helpdesk calls in the first month, and has since deflected more than 300 calls, saving over $2,000 four months after launch.

Montgomery County Community College

Robert Gehring

Enterprise Systems Administrator