Case Study: Cargotec boosts productivity with Specops uReset

Cargotec boosts password reset productivity for 10,000+ employees with Specops uReset

Cargotec, a global industrial company with over 10,000 employees, was facing significant productivity losses due to its 90-day password expiration policy. Employees who forgot their passwords while traveling had to contact the helpdesk, a process that was time-consuming and often difficult from different time zones. To address this challenge, Cargotec implemented Specops uReset from vendor Specops to provide a self-service password reset solution for its global workforce.

The Specops solution allowed employees to reset their passwords using familiar identity services like Facebook, Twitter, and LinkedIn, which encouraged enrollment. This enabled users to quickly regain access to their accounts from any internet-connected device without IT assistance. Specops uReset minimized productivity losses for end-users and generated savings for the IT department by reducing helpdesk calls.

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